BTEC Career Path for Contact Centres provides employers and training providers with an industry-recognised professional development programme from entry into the sector through to management. This innovative four-stage programme includes all the web-based product surround needed for delivery with the ability for customisation to meet the needs of different organisations.
The Quality Endorsement Service provides organisations with external recognition of good quality training programmes. Expert reviewers ensure that any endorsed programme meets rigorous and objective Edexcel quality standards. Quality endorsement, giving national recognition for the training supplied, can be undertaken at training department and/or training programme level.