BTEC Career Path for Contact Centres

The BTEC Career Path for Contact Centres framework provides a clearly-defined professional development path set against four stages; beginning with

  • an introduction to the industry at Stage 1;
  • Agent training at Stage 2;
  • Team Leader at Stage 3; and
  • Manager at Stage 4.

Each Stage is independent of the next, but together form a coherent development route for Contact Centre Professionals, leading into Higher Education.

The approval process is straightforward. Organisations will need to have both centre and qualification approval before offering BTEC Career Path products.